Refund Policy and How to Request One
Goava Refund Policy
Understanding our refund policies helps you make informed decisions.
General Policy
Refund policies are set by **event organizers**, not Goava. Always check the specific event's policy before purchasing.
Common Refund Policies
Full Refund:
Usually available 48-72 hours before event
Automatic processing
Partial Refund:
Often available 24-48 hours before
Percentage varies by organizer
No Refund:
Last-minute cancellations
No-shows
Requesting a Refund
Go to **Profile > My Tickets**
Find the event
Tap **Request Refund**
Select reason
Submit request
Processing Time
Refunds are processed within 5-7 business days
Funds return to original payment method
You'll receive email confirmation
Special Circumstances
Automatic refunds apply when:
Event is cancelled by organizer
Event is significantly changed
Technical issues prevented attendance
Disputes
If you disagree with a refund decision:
Contact the organizer first
If unresolved, contact Goava support
We'll mediate and make a final decision
Tips
Always check the refund policy before buying
Purchase refund protection when available
Consider ticket transfer as an alternative